Return Policy

🔁 Return Policy – Petshaat

At Petshaat, we are dedicated to providing high-quality products and a smooth shopping experience for you and your beloved pets. We understand that sometimes a product may not meet your expectations. This Return Policy explains the terms and conditions under which you can return items purchased from https://petshaat.com/.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return under the following conditions:

1. The item received is damaged, broken, or defective
2. You received an incorrect product (wrong item, size, or variant)
3. The product is expired or close to expiry (for pet food or consumables)

To qualify for a return:

1. The item must be unused, unopened, and in its original packaging
2. All original tags, labels, and seals must be intact
3. You must provide proof of purchase (order ID, invoice, or receipt)
4. The return request must be made within 3 days of receiving the product

2. Non-Returnable Items

For hygiene, safety, and quality reasons, certain items cannot be returned:

1. Opened or used pet food and treats
2. Opened grooming and hygiene products
3. Used litter products
4. Products damaged due to misuse or improper handling
5. Clearance, promotional, or discounted items (unless defective)

3. Return Request Process

To initiate a return, please follow these steps:

1. Contact our support team via phone or WhatsApp at 01832939916 within the return period
2. Provide your order number along with clear photos or videos showing the issue
3. Our team will review your request and confirm whether it is eligible
4. If approved, we will guide you through the return process or arrange a pickup (if applicable)

4. Return Approval & Inspection

1. All returned items are subject to inspection and verification
2. If the product meets our return conditions, it will be approved for replacement or refund
3. If the product does not meet the conditions, the return may be rejected, and the item may be sent back to you

5. Replacement Option

We encourage customers to opt for a replacement whenever possible.

1. Replacements are provided for damaged, defective, or incorrect items
2. Replacement delivery will be arranged at no extra cost if the issue is on our side
3. If the product is out of stock, you may choose an alternative product or request a refund

6. Return Shipping

1. If the return is due to our mistake (wrong, damaged, or defective item), Petshaat will bear the return shipping cost
2. If the return is requested for personal reasons (change of mind, etc.), the customer may need to cover the shipping cost
3. Shipping fees (if any) are generally non-refundable, except in cases where we are at fault

7. Refund After Return

Once your returned product is received and inspected:

1. Approved refunds will be processed within 5–7 business days
2. Refunds will be issued via the original payment method or through mobile banking (bKash/Nagad) or bank transfer
3. For Cash on Delivery (COD) orders, refunds will be issued through a convenient alternative method

8. Late or Rejected Returns

1. Returns requested after the 3-day return window may not be accepted
2. Items that show signs of use, damage, or missing packaging may be rejected
3. In such cases, the product will be returned to the customer without refund

9. Policy Updates

Petshaat reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions or need assistance regarding returns, please contact us:

🌐 Website: https://petshaat.com/

📞 Phone/WhatsApp: 01832939916