Cancellation Policy

❌ Cancellation Policy – Petshaat

At Petshaat, we understand that sometimes you may need to cancel an order due to changes in your plans or preferences. We aim to make the cancellation process as simple and transparent as possible. This Cancellation Policy explains how and when you can cancel orders placed on https://petshaat.com/.

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation Eligibility

You may request to cancel your order under the following conditions:

1. The order has been placed but not yet processed or shipped
2. You have contacted us within a reasonable time after placing the order
3. The product is still available in our system for cancellation

Once an order has been shipped or is out for delivery, cancellation may no longer be possible.

2. Cancellation Timeframe

1. Orders can typically be cancelled within 1–3 hours of placing the order
2. If your order has already been processed or handed over to the delivery partner, cancellation requests may be declined
3. We recommend contacting us as soon as possible to increase the chances of successful cancellation

3. How to Cancel an Order

To cancel your order, please follow these steps:

1. Contact our support team immediately via phone or WhatsApp at 01832939916
2. Provide your Order ID and relevant details
3. Our team will check the order status and confirm whether cancellation is possible
4. If eligible, your order will be cancelled, and you will receive confirmation

4. Refund for Cancelled Orders

If your cancellation request is approved:

1. Prepaid Orders:Refunds will be processed within 5–7 business days
2. The amount will be returned via the original payment method or mobile banking (bKash/Nagad/bank transfer)
3. Cash on Delivery (COD) Orders:No charges will be applied if cancelled before shipment

5. Partial Cancellation

1. If your order contains multiple items, you may request a partial cancellation (cancel specific items only)
2. Partial cancellation is subject to order processing status and product availability

6. Cancellation by Petshaat

Petshaat reserves the right to cancel any order under the following circumstances:

1. Product is out of stock or unavailable
2. Incorrect pricing or product information due to technical errors
3. Suspicious or fraudulent activity detected
4. Issues related to payment verification

In such cases, customers will be notified, and any prepaid amount will be fully refunded.

7. Failed Delivery & Auto-Cancellation

1. If a delivery attempt fails due to incorrect address, unavailability of the customer, or refusal to accept the order, the order may be automatically cancelled
2. In such cases, Petshaat reserves the right to restrict future COD orders if misuse is detected

8. Important Notes

1. Cancellation requests are not guaranteed once the order is processed or shipped
2. Refund timelines may vary depending on payment providers
3. Customers are advised to double-check order details before confirming purchase

9. Changes to This Policy

Petshaat reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Contact Us

If you need help with cancelling your order or have any questions, please contact us:

🌐 Website: https://petshaat.com/

📞 Phone/WhatsApp: 01832939916